We organize the damage, airline records and your gear’s current condition.
Saved privately for youCANADIAN AIRLINE DAMAGE CLAIM SUPPORT
When an airline damages family gear, we help build and move the claim.
For gear damaged on travel involving a Canadian airline, we organize the condition evidence, repair or replacement support and claim package—and can submit and follow up with your written authorization.
- Pricing
- You approve the price before pickup; ready-to-book packages show a price online
- Typical timing
- Urgent review within 1 business day; target claim record within 2 business days after complete documents arrive
- Care record
- Digital Care Report included
Evidence after travel
Turn scattered damage details into one usable claim record.
We connect the airline report, baggage record, photographs and practical repair or replacement evidence so the claim tells one consistent factual story.
You get one approved claim package with its submission and follow-up history kept together.
Included in your Care ReportWhat’s included
Know what’s included before we begin.
- 01Post-travel damage and condition record
- 02Repair or replacement evidence where available
- 03Organized airline claim package and deadline checklist
- 04Authorized factual submission and routine status follow-up
- 05Item identification and intake condition record
- 06Before-and-after photographs
- 07Private digital Care Report with pickup and return updates
What we can help with
Useful work. Honest boundaries.
A good fit
- Strollers, wagons and other checked family gear
- Damage on Canadian-airline travel to, from or within Canada
- Checked or gate-checked items with an airline record
- Customers able to remain the named claimant and approve the submission
What we can’t take on
- Lost or delayed baggage claims during the launch pilot
- Guaranteed reimbursement or a guaranteed outcome
- Legal advice, settlement advice, court representation or CTA advocacy
- Submission without the named claimant’s written authorization
You remain the claimant and make all settlement decisions. Denials, legal advice, Canadian Transportation Agency complaints and court matters are referred to appropriately licensed legal help.
Your claim process
You remain the claimant. We help with the administrative work.
- 1Report the damage immediately
Tell the airline at the airport whenever possible, keep its damage report and receipts, and send us the item-focused records you have.
- 2Approve the fixed-fee support plan
We confirm what evidence is missing, what we can handle and the fixed fee before work begins.
- 3Approve and move the claim
You approve the factual package. With written authorization, we can submit it through the airline’s process and handle routine status follow-up.
Frequently asked
Clarity before you start.
How quickly do I need to report airline damage?
Report it to the airline before leaving the airport whenever possible. For checked baggage damage, written notice is generally required within seven days, but your airline’s tariff and the law governing the itinerary control. Contact us right away rather than waiting for the deadline.
Can Nest & Stow submit the claim for me?
With your written authorization, we can submit the factual claim package through the airline’s process, follow up on status and organize requests for more documents. You approve the claim and remain the claimant.
What happens if the airline denies the claim?
We can organize the file and explain the administrative next step, but legal advice, settlement strategy, CTA complaints and court matters go to appropriately licensed legal help.
Do you charge a percentage of the recovery?
No. You approve one fixed fee before we begin. If you later need licensed help, that provider quotes it separately.
Ready when you are
Tell us what your gear needs.
If your item needs a closer look, we’ll keep the details you already shared and guide you through the next step.