Service terms.

1. Eligibility, disclosure and refusal

Accurate item, condition, model, mess and hazard disclosure is required. Needles, sharps and suspected narcotic substances are hard exclusions and must not be transported to Nest & Stow. Other biological messes require disclosure, isolation, appropriate handling and stop-work authority. Nest & Stow may refuse or stop work when the actual condition is unsafe, illegal, materially different, outside equipment or insurance boundaries, or incompatible with the item or manufacturer guidance.

2. Quotes, fixed packages and changes

Amounts are Canadian dollars. Public fixed prices and direct checkout are enabled only after a package’s price has been confirmed. We recalculate service price, tax, commission and approved changes on our server; amounts entered in the browser do not control. Your written service or rental plan lists the included work or gear, pickup, drop-off or delivery, applicable HST and other approved charges. A material difference requires a new approval or change order before additional work. Disclosed food, spills, sickness, potty accidents or extra mess do not create a hidden cleaning fee; those details are requested so Nest & Stow can prepare the right tools and safe handling. Only separately requested and approved repairs or other work outside the listed cleaning may add a charge.

Toy Tote cleaning is priced by the selected 25L or 50L usable volume, without an item cap. Nest & Stow supplies the reusable lidded tote for the service. Contents must remain below the marked fill line, the lid must close normally and the tote must remain safe to transport. Overflow is removed or moved to a larger approved package; Nest & Stow does not upgrade or charge automatically. Loose-piece collections may be documented as logical groups and are not counted, assembled or reconciled component by component.

3. Booking, deposits and payment

The confirmation shown after a cleaning booking states whether the pickup is confirmed, temporarily held for payment or saved only for review. Online card payment opens Square’s hosted checkout; the pickup is confirmed only after a verified Square event. Choosing e-transfer places a 24-hour provisional pickup hold while Nest & Stow sends verified transfer instructions and matches the payment to the booking reference. Choosing in-person payment confirms the shown pickup with cash or card due at handoff. Do not enter or send card details through this website. An Encore request expressly labelled as a provisional hold temporarily removes matched inventory from public availability for its dates. Deposits are applied to completed work and are not counted twice as revenue. Final balances, refunds and storage billing are reconciled from verified payment or operator records, not an unverified browser return page.

4. Cancellation, no-shows and refunds

A customer may cancel before a service pickup or rental drop-off by contacting Nest & Stow. Any cancellation, route, no-show or expedited fee must be shown before acceptance. A rental-specific agreement may set a disclosed cancellation deadline because inventory and two route windows are reserved. Refunds account for completed authorized work, non-recoverable approved parts or third-party costs, rental time already supplied and any disclosed fee; the remaining refundable balance is returned through the applicable payment process. If Nest & Stow cancels before work or a rental handoff for reasons unrelated to customer disclosure or breach, unearned amounts are refunded.

5. Pickup, rental drop-off, return and handoff

Route windows are estimates until confirmed. You must provide safe access, accurate handoff details and identify every item and accessory. A hotel, short-term rental, local host, car-rental location or other proposed recipient must agree to receive or release rental gear before that handoff is confirmed. Airport-area service requires an approved meeting point and does not include terminal meet-and-wait or flight monitoring. Custody events document receipt, movement, storage and release. If you accept a return or rental drop-off, review the item and report any concern promptly. Buyer delivery or extra handoff work may be separately priced when disclosed.

6. Pre-existing condition and loss

Family gear may have wear, weakened materials, hidden damage, colour change, permanent stains, odour or prior repair. Your Care Report records visible condition and limitations but cannot reveal every concealed issue. Nest & Stow is responsible for using reasonable care while completing the work you approved, but not for pre-existing defects, ordinary wear, manufacturer failure, inaccurate disclosure or an excluded risk. Nothing in these terms excludes a right or remedy that cannot lawfully be excluded.

7. Repair, cleaning and safety boundaries

Minor repair excludes structural, restraint, braking, locking or folding, load-bearing, electrical, battery and car-seat work. Car-seat service is cleaning only: no repair, harness alteration, crash-history assessment, installation or safety certification. Cleaning, restoration, condition notes, model identification and recall observations do not certify safety or future performance. Manufacturer instructions and compatible parts control any eligible method.

Where the manufacturer permits it, targeted disinfection is completed on eligible hard, non-porous surfaces with a Health Canada-authorized product used according to its label. Fabrics, foams, harnesses, webbing and other finishes receive the care method set out in the manufacturer’s instructions. Your Care Report identifies the surfaces treated and the method used.

8. Care Reports and ATP

Every completed job includes a versioned digital Care Report with the accepted per-item record. Where ATP is suitable, readings identify the sampled location and method. ATP measures relative organic residue at that location and provides an additional before-and-after view of the cleaning result.

9. Managed storage

The $99 CAD monthly family membership covers up to three approved storage pieces. A stroller, wagon, other approved bulky item or Nest-supplied 50L toy tote counts as one piece; accessories kept with a parent item do not add another piece unless they require separate storage. Pickup, return and any route charge are confirmed in the storage agreement before billing begins.

Storage is Nest-managed, not self-serve. A customer may request stored gear whenever needed; standard retrieval is normally scheduled within one to two days, with an optional paid expedited return when available. Each billing month includes one non-rollover Return Refresh for one retrieved item returned for re-storage with routine-use soil. The refresh follows the item manufacturer’s compatible method and covers routine debris, spot and surface care. Full cleaning, biological mess, restoration, repair or care for additional returned items is outside the included refresh and requires separate disclosure and approval before any charge.

Only accepted clean, dry and eligible items enter an explicit storage agreement and active billing. Failed payment does not authorize disposal. Storage never starts automatically after cleaning or consignment and is not extended automatically after a sale term.

10. Encore managed rentals

Encore is Nest & Stow’s managed rental program. Launch inventory may include selected travel and full-size strollers, wagons with canopies, convertible car seats, booster seats, high chairs and play yards. Owner-supplied inventory must already be accepted under an active managed-storage agreement and requires a separate owner agreement; selected Nest & Stow-owned inventory may also be offered. Nest & Stow may decline, pause or remove an item because of condition, recall, missing identity or accessories, insurance limits, child fit, demand or operational capacity. Helmets, toys, electrical or battery-powered gear, recalled items and gear needing safety-critical repair remain excluded.

A visiting-family request has a three-day minimum. When the site shows enough inventory and accepts the request, it places a 24-hour provisional hold on matched physical items for the requested dates. That hold is not a final rental and expires unless Nest & Stow confirms suitable inventory and fit, the full price, the rental agreement, required payment or authorization, and both handoff windows. Handoffs are limited to eligible York Region or Toronto addresses and approved YYZ- or YTZ-area meeting points on confirmed routes. The introductory $50 CAD airport-area round-trip fee covers one scheduled drop-off and one scheduled collection at the confirmed meeting point. It does not cover terminal waiting, flight monitoring, 24-hour or guaranteed same-day service. Applicable tax and any customer-requested change, missed-handoff, after-hours, parking or property-access charge must be disclosed and approved before it is charged.

Rental gear must remain in the approved local-use area and may not be checked, gate-checked or taken on a flight. For car seats and booster seats, the renter provides accurate child age, height and weight, confirms the selected model remains suitable, completes installation and follows the manufacturer and vehicle instructions. Nest & Stow does not provide vehicle installation or replace the renter’s responsibility to check fit and use. The renter must promptly disclose spills, illness, damage or missing accessories.

Nest & Stow manages the approved listing, booking, local handoff, return review, turnover care and customer coordination. An owner’s private item history records each booked date range, the pre-tax item-rental fee and the 40% owner share. After a completed rental and cleared funds, the owner receives that share under the program agreement. HST, delivery, turnover care, refunds and separately approved charges are excluded from the shared amount. The owner agreement controls payout timing, storage credits, loss or damage handling, withdrawal and any deductible. Bookings, availability and owner earnings are not guaranteed.

11. Managed consignment

For approved items, Nest & Stow keeps 35% of the first $1,000 in net sale proceeds and 25% above $1,000, subject to a $99 minimum. Expected sale price is normally at least $600 and projected seller net must be at least $150 after approved preparation and external fees. Net sale proceeds equal the item price, excluding HST and buyer-paid delivery, less actual marketplace or payment fees and refunds.

Your 60-day term starts when the first listing goes live and includes custody, up to two channels, ordinary buyer coordination, up to three handoff attempts, one successful local handoff, settlement and payout. Nest & Stow may reduce the price by up to 10% on days 21–40 and 20% on days 41–60 without crossing the seller’s written floor. Standard inspection, photos, listing, Care Report and custody are included in commission. Cleaning, repair, parts, pickup or promotion are separate only when genuinely required and approved; a Resale Ready fee is not automatically stacked onto consignment.

12. Unsold items, withdrawal and payout

At day 60 the seller chooses scheduled return, a $49 thirty-day extension, an explicit Gear Vault agreement or authorized donation. Early withdrawal carries a disclosed $59 fee. Nest & Stow does not guarantee a sale. Seller payout is made by e-transfer within seven business days after funds clear and any return or platform hold ends. Full sale price is GMV, not Nest & Stow revenue; only commission and separately earned services are recognized as revenue.

13. Donation

Donation requires explicit item-level authorization. Recipient acceptance is not guaranteed. Nest & Stow records disposition proof when completed but does not promise a charitable tax receipt or treat donated value as revenue.

14. Travel records and airline-damage claim support

Travel Ready is a visible-condition documentation service. It does not certify item safety, prevent airline damage or guarantee that an airline will accept a later claim. Travel Recovery launches for physical damage to eligible checked or gate-checked family gear on Canadian-airline travel to, from or within Canada. Lost and delayed baggage claims are outside the initial service.

You remain the named claimant, approve all factual submissions and settlement decisions, and are responsible for accurate and complete information. With separate written authorization, Nest & Stow may prepare and submit factual claim materials through an airline’s process, communicate about status and organize requests for documents. Nest & Stow does not guarantee reimbursement and does not provide legal advice, settlement advice, Canadian Transportation Agency advocacy or court representation. Those matters are referred to appropriately licensed legal help. Airline, tariff and legal deadlines control; report damage at the airport whenever possible, and note that the Canadian Transportation Agency says a damaged-baggage claim must be filed with the airline within seven days of receiving the baggage.

15. HST and customer or owner funds

Applicable HST is shown separately and is not service revenue. Seller proceeds and Encore owner shares are held for settlement and are not Nest & Stow service revenue. HST treatment of consigned or rented goods depends on the final agency relationship, owner status and applicable law; the final agreement and accounting treatment control. See the Canada Revenue Agency consigned-goods guidance.

16. Questions and disputes

Contact Nest & Stow promptly with the job or item reference so records can be preserved and the concern reviewed. We’ll first try to resolve the issue with you in writing. Ontario law applies, subject to any mandatory consumer protection or other non-waivable law. A service-specific agreement may add a lawful dispute process.

17. Contact and revisions

Questions can be sent through the contact form. Use the effective and revision date to identify the version accepted with an intake. Material changes apply prospectively unless the law and a valid notice or consent permit otherwise.