We record the item, affected areas and handling needs before pickup.
Saved privately for youEXTRA CARE FOR BIGGER MESSES
Choose the item first. Tell us what happened.
Diaper leaks, potty accidents and sickness are part of family life. Start with the gear you need cleaned; the care level follows the actual work, not a shame-based mess label.
- How to start
- Choose the item first; we’ll match the care to its condition
- Typical timing
- Timing follows the selected item and confirmed condition
- Care record
- Digital Care Report included
Disinfection, when appropriate
Care that follows your item’s instructions.
For eligible hard, non-porous surfaces, we use a Health Canada-authorized disinfectant exactly as directed and follow the item manufacturer’s care instructions.
- Each material receives the care method designed for it.
- Your Care Report lists the surfaces treated and the method used.
- Eligible treatment is included whenever it is part of your selected care level.
- When ATP sampling is a good fit, it adds a before-and-after cleanliness reading from one selected spot.
Care you can see
You’ll see what we did, what changed and what comes next.
We photograph your gear when it arrives and again when care is complete, then explain the work and anything worth knowing.
Your Care Report shows what we did, the surfaces treated, care notes and any ATP cleanliness reading.
Included in your Care ReportWhat’s included
Know what’s included before we begin.
- 01Item-first intake with a plain-language condition disclosure
- 02Localized ordinary family accidents within standard care when the work fits
- 03Isolation, PPE and additional treatment when the item needs extra work
- 04Item identification and intake condition record
- 05Before-and-after photographs
- 06Private digital Care Report with pickup and return updates
What we can help with
Useful work. Honest boundaries.
A good fit
- Disclosed urine, feces or vomit on eligible family gear
- Conditions safely containable for transport
- Materials with a manufacturer-compatible care method
- Requests submitted without customer photos; images remain optional
What we can’t take on
- Needles or sharps
- Suspected narcotic substances
- Conditions unsafe to transport or isolate
- Undisclosed or materially different hazards at intake
For everyone’s safety, we never accept needles, sharps or suspected narcotic substances. If an item arrives with an unsafe or very different condition, we’ll isolate it, pause the work and contact you.
Pickup + return
You’ll know what’s happening from start to finish.
- 1Tell us what you need
Choose a ready-to-book service or send an assessment for anything more involved. Your details stay with your request.
- 2Approve the plan and price
We confirm your price, pickup timing, any parts and what we can safely do before your gear leaves home.
- 3Get your Care Report
Your updates, completed work, photos, remaining limits and care tips arrive in one private report.
Frequently asked
Clarity before you start.
Does every diaper, potty or sickness incident require Extended Care?
No. A localized, disclosed incident can remain within a standard cleaning when it fits one normal cycle. Additional care is based on widespread, dried-in or persistent conditions—not the cause word.
What is never accepted?
Needles, sharps and suspected narcotic substances are hard exclusions. Do not handle or transport them to us.
Are customer photos required?
No. Describe the item and condition to start. Photos are optional, and Nest & Stow can request clarification or complete the final method review at intake.
What if the condition is different at intake?
We isolate the item and stop work if the actual condition is unsafe or very different. We show you what we found and contact you before changing the plan or price.
What does ATP sampling show?
ATP sampling measures organic residue on a selected surface. When it is a good fit, we test the same spot before and after care and include both readings in your Care Report.
Ready when you are
Start with the item.
Choose the stroller, wagon, car seat, toy, plush or family gear first, then tell us what happened in your own words. Photos are optional.